Contact

Need help?

What to include

To help us resolve issues quickly, include:

The page URL you were using (for example, the converter page or a specific tool section).
Your device and browser (Chrome/Firefox/Safari/Edge + version if possible).
What you tried to convert (format + approximate file size).
The exact error message, or a screenshot.

Response time

We try to respond as quickly as possible. During high traffic periods, responses may take longer.

If you are reporting a bug, please also try a second browser once; that helps us narrow down whether it is a browser-specific issue.

Support scope

Convert support can help with conversion errors, unexpected output quality, browser compatibility issues, and basic workflow questions.

For the fastest resolution, tell us whether you were using single-file conversion or the bulk queue, and which output format you selected.

Common fixes to try first

Refresh the page and try the conversion again with the same settings.
Try a second output format (for example: switch from JPG to WebP) to see if the result improves.
If the image has transparency, avoid JPG (use PNG or WebP instead).
If the file is very large, try converting fewer files at once so you can isolate one problematic input.

Legal and policy requests

For legal notices, policy questions, or other formal requests, use the legal email address above and include enough detail for us to understand the request. If you’re referencing a specific page, include its URL.